Starting
July 1, 2005
we will offer the
PetsFirst
Program.
In keeping with our goal to make your pet’s
comfort and needs our utmost priority and providing the ultimate in
pet hospitality and care, Pampered Pets Bed & Biscuit will now
provide a proactive ‘sick pet care’ program called PetsFirst. This program
is designed to give our boarding clients added peace of mind.
Coverage
The program covers any unexpected illness or
injury during your pet’s boarding stay, or within five days of
your pet’s departure from the kennel.
For example, if your pet is seen by a veterinarian for an
upset stomach or lameness while at Pampered Pets Bed & Biscuit
or within five days after boarding, PetsFirst would provide up to $200.00 for its veterinary care.
Non-Coverage
The program does not cover any pre-existing or
chronic health or medical conditions.
Also not covered is an injury caused by one of your pets to
another if they share a boarding space as requested by you.
Fee
Per Pet
$4.00 per boarding stay
Pampered Pets
Bed & Biscuit always puts
PetsFirst. If you
have any questions about this new program, please ask us for a
listing of Frequently Asked Questions.
Q:
What is PetsFirst?
A: It
is our proactive ‘sick pet care’ protection program to cover
unexpected illnesses or injuries while pets are boarded at Pampered
Pets Bed & Biscuit and within five days of their departure date.
Q:
Why did Pampered Pets Bed & Biscuit decide to offer this
unique program?
A: We
decided to offer this unique program as a natural expansion of our
commitment to providing our pet clients and their owners with the
best possible ‘sick pet care’ protection, combined with all of
our other programs and services.
Q:
Do any other kennels in the area offer this type of ‘sick
pet care’ protection?
A: Pampered
Pets Bed & Biscuit is one of the first providers of this type of
service in
Ohio
.
Q:
Are all pets boarded at Pampered Pets Bed & Biscuit
required to have PetsFirst coverage or is this a voluntary program?
A: Each
individual pet is required to participate in this program.
Q:
What does the PetsFirst program cover?
A: The
program covers any unexpected illness or injury during your pet’s
boarding stay, or within five days of your pet’s departure from
the kennel. For example,
if your pet is seen by a veterinarian for an upset stomach or
lameness while at Pampered Pets or within five days after boarding, PetsFirst
would provide up to $200.00 for its veterinary care
Q:
What happens if the ‘sick pet care’ charges exceed the
$200.00 per stay?
A: Pet
owners are responsible for all charges exceeding the $200.00 maximum
coverage amount.
Q:
What is the length of time that a pet can receive coverage?
A: A
pet is covered for veterinary treatment performed during the time it
is boarded at Pampered Pets Bed & Biscuit and up to five days
after its boarding departure date.
Q:
What is not covered under the PetsFirst program?
A: The
program does not cover any pre-existing or chronic health or medical
conditions. Also not
covered is an injury caused by one of your pets to another if they
share a boarding space as requested by the pet owner.
Q:
What kind of documentation does Pampered Pets Bed &
Biscuit require before a ‘sick pet care’ claim is paid using
PetsFirst?
A: Pampered
Pets Bed & Biscuit requires that all original claims for
veterinary services be submitted to them within two weeks of your
pet’s boarding departure date for payment or reimbursement.
Pampered Pets also requires that your veterinarian forward
diagnosis and treatment history to them prior to payment or
reimbursement.
Q: What
is the cost of this program?
A: The
cost is $4.00 per each boarding stay.
Rev.5/05
PetsFirst
